If something goes wrong
Grievance redressal, step by step
Five steps, in order. You are not required to exhaust one before trying the next where the rules allow otherwise, and the routes above us do not need our permission or our cooperation.
Investments in securities are subject to market risks; read all the related documents carefully. Registration granted by SEBI, membership of an exchange and certification from an examining body in no way guarantee the performance of the intermediary or provide any assurance of returns to investors. Nothing on this website is investment advice or a recommendation to deal in any security. A stop-loss is a trigger to place an order and not a guarantee of a price. Leveraged positions can lose more than the amount committed. We will never ask you for your password or your one-time password.
Write to grievance@yuktibroking.com from your registered email address so there is a record with a timestamp, describe what happened with dates and order numbers, and ask for a ticket reference. Support details and the ticket route are on the contact page. Keep the reference: everything after this step is built on it.
If the answer does not resolve it, escalate to the head of client servicing, Mr. Jitendra Dasvani (dp@investeria.in, +91 77409 44944), and then to the designated compliance officer, Mr. Pradip Dutt (compliance@yuktibroking.com, +91 77409 44944). Quote the ticket reference and say plainly what outcome you are asking for.
Every exchange we are a member of, and the depository, runs an investor grievance mechanism that you can use directly for a complaint about your trading or demat account. Their complaint forms and the arbitration procedure are on their own websites, on the regulator links page. They will take that complaint whether or not we agree with it. A dispute about the referral programme cannot be raised before an exchange investor grievance panel. That dispute is resolved directly with Investeria Financial Services Private Limited (Yukti).
SCORES takes complaints against any registered intermediary, routes them, tracks them and holds the intermediary to a response. It is free, it is online, and using it does not affect any other right you have. The link is on the regulator links page. A dispute that is only about the referral programme is not taken to an exchange investor grievance panel.
Where a complaint about your trading or demat account remains unresolved, the SMART ODR portal provides online conciliation and then arbitration under the framework SEBI has prescribed. Arbitration under the byelaws of the relevant exchange also remains available where those byelaws provide for it. A dispute about the referral programme is not one of those routes. It stays with us.
Who to write to
- Customer support
- Ms. Akansha More · bo@investeria.in · 022-352207658
- Grievance email
- grievance@yuktibroking.com
- Grievance officer
- Mr. Pradip Dutt · +91 77409 44944
- Designated compliance officer
- Mr. Pradip Dutt · compliance@yuktibroking.com
- Compliance phone
- +91 77409 44944
- Principal officer under the PMLA
- XXX
- Registered office
- 1003, Ruby Crescent Business Boulevard, Ashok Chakrawarthy Road, Above Axis Bank, Kandivali East, Mumbai, Maharashtra, India, 400101
- Administrative office
- 918, Iconic Shyamal, Shyamal Cross Road, Ahmedabad, Gujarat, India, 380015
- SEBI registration number
- INZ000225432
A complaint about an unauthorised trade, a mis-sold product or money that has left your account should be made in writing on the same day you notice it. Delay is the single thing that makes a complaint harder to resolve, at every level of this ladder.
Dos and don'ts
Twenty lines. If you read nothing else on this page, read the right-hand column: almost every loss that is not a market loss begins with one of those ten.
Do
- Deal only with a SEBI-registered intermediary, and check the registration on the regulator's own website before you deal.
- Read the Rights and Obligations, the Risk Disclosure Document and the Policies and Procedures before you trade, not after something goes wrong.
- Give your own mobile number and email address, and keep both current, so every contract note, statement and security alert reaches you directly.
- Nominate, or formally opt out of nomination, so your family is not left with an avoidable process at the worst possible time.
- Pay only from a bank account in your own name that is mapped to your account, and only to the account shown in your own statement.
- Check every contract note against what you actually did, and read the charges line at least once properly.
- Reconcile your demat holdings against the statement the depository sends you directly, which does not pass through us.
- Keep a record of your complaints: the date, the ticket reference and the reply. It is what an escalation is built from.
- Place protective orders rather than relying on being at a screen, and understand what a stop-loss does and does not promise.
- Ask us, in writing, about anything you do not understand, and keep the answer.
Do not
- Do not share your password, your one-time password or your authenticator code with anybody, including somebody claiming to be from us.
- Do not let anybody else operate your account, however well you know them and whatever they promise. It voids the protection the account carries.
- Do not act on tips from messaging groups, social media, a video or a stranger on a telephone call, however convincing the track record looks.
- Do not believe an assured return, a guaranteed profit, a fixed monthly income from trading or a profit-sharing scheme. None of them is permitted.
- Do not transfer money to an individual, to an unregistered entity or to any account other than the one named in your own account statement.
- Do not install an application, a browser extension or a remote access tool because somebody on a call asked you to.
- Do not sign a blank or incomplete form, a power of attorney you have not read, or a document whose copy you are not given.
- Do not trade a derivative, an intraday product or a leveraged position until you can explain what happens when it moves against you.
- Do not ignore a security alert about a sign-in, a password change or a withdrawal that you did not make. Act on it immediately.
- Do not reach the platforms through a link in a message or an email. Type the address or use your own bookmark.
If you have already shared a credential or sent money. Change your password immediately from a device you trust, telephone us on the number published on the contact page, dialled by you and not taken from the message that worried you, and put it in writing from your registered email address. Where money has moved, report it to your bank at once and to the National Cyber Crime Reporting Portal. Acting in the first hour matters more than anything else you can do.